REFUND POLICY

Last Updated: 30/06/2025

At annwal, we are committed to providing high-quality digital products designed to deliver value, functionality, and satisfaction. We encourage our customers to read and understand our Refund Policy before making a purchase. This policy is designed to be transparent and fair, in line with best practices for digital product transactions.

1. General Policy on Digital Products

Due to the nature of digital goods, all sales are generally final. Once a file has been downloaded or accessed, refunds cannot be issued except under specific conditions outlined below.

We strongly recommend that you read the full product description, preview content, and any system requirements before completing your purchase.

2. Eligibility for a Refund

A refund may be considered in the following situations:

  • Technical Issues: You are unable to download or access the product due to an error on our end, and our support team is unable to resolve it within 72 hours.
  • Defective Product: The file is corrupted, incomplete, or significantly different from the product description.
  • Duplicate Purchase: You accidentally purchased the same product more than once.
  • Unauthorized Transaction: Your purchase was made fraudulently or without your authorization (must be verified by our team).

To qualify for a refund, the request must be submitted within 7 days of the original purchase date.

3. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

  • You no longer need or want the product after download.
  • You do not have the technical ability to use the product.
  • You expected features not advertised or demonstrated.
  • You purchased the product by mistake but accessed the content.
  • Your device or software is incompatible with the product.

All refund decisions are made at the sole discretion of annwal and are final.

4. How to Request a Refund

If you believe you qualify for a refund, please contact us with the following information:

  • Full name and email used for purchase
  • Order number and date of purchase
  • Product name and description of the issue
  • Proof of issue (screenshot, error log, or explanation)

📧 Email: info@annwal.com

Refund requests will be reviewed within 3–5 business days. If approved, the refund will be processed to your original payment method.

5. Chargebacks and Disputes

Filing a chargeback or dispute through your bank or payment provider without contacting our support first may result in:

  • Immediate termination of your account
  • Revocation of access to previously purchased products
  • Permanent ban from future purchases on annwal

We encourage you to contact our support team first so we can resolve the issue directly.

6. Exchanges and Product Replacements

In some cases, we may offer:

  • A replacement product if the original is defective
  • An exchange for store credit at our discretion

This is typically offered when the issue does not qualify for a full refund but justifies customer satisfaction support.

7. Policy Modifications

Annwal reserves the right to modify or update this Refund Policy at any time. Changes will be posted on this page with a new revision date. It is your responsibility to review our policies periodically.

8. Contact Information

If you have any questions about this Refund Policy or need support:

📧 Email: info@annwal.com
🌐 Website: www.annwal.com